Support
Customer is entitled to six-months email support
and thirty (30) days phone support for operating system and hardware
configuration.
View our Extended Service and Support Plans for XleratedPC Game Systems
Warranty for Defective Items
Unless otherwise excluded
herein, above or below, all systems and their parts and accessories
come with a warranty for 90 days from the date of delivery. If you
believe an eligible item has a manufacturing defect, please visit the RMA page
within 90 days of delivery to file a Return Material Authorization
(RMA) request. When filing your request, be sure to have your username
and password available to expedite the process. You must follow the
instructions given you at the time of your web-based RMA request and
other subsequent email or telephone notifications regarding shipping
instructions for the defective part or system. Items must be received
by XleratedPC in the same way, fashion and packaging as predetermined
by XleratedPC. XleratedPC reserves the right to repair or replace
defective items at its own discretion. XleratedPC reserves the right to
substitute like parts of equal or greater value for defective parts
that are no longer available to XleratedPC. Customer retains title and
the risk of loss through shipping to and from XleratedPC. Any and all
new parts transfer title and risk of loss to the customer upon
installation and/or shipping, whichever comes first. Customer pays for
shipping and insurance to and from XleratedPC for warranty service
and/or replacement. Warranty requests received after the warranty
period expires will not be honored, even if the issue in question is
believed to have arisen prior to the lapse of the extended warranty
period.
Physical damage to any item nullifies its warranty.
No other warranties apply, whether expressed, written or implied for XleratedPC game computers and game systems.
Warranty on Monitors
XleratedPC neither offers nor extends
any warranty for monitors purchased through XleratedPC. All monitor
warranties originate with the manufacturer of the monitor and only the
original manufacturer will service such warranties. Please contact the
manufacturer directly for information regarding the manufacturer's
warranty.
For Samsung Monitors, please phone 1-800-SAMSUNG
Cancellation Policy
Once an order has been placed on the
secure server and the billing credit card has been authorized, that
order is considered "in production". Since all XleratedPC orders are
assembled and/or built to the customer's specifications, all orders
cannot be changed, modified, or canceled once an order is in
production. Orders may be changed, modified, and canceled only by
XleratedPC if availability of product, fulfillment demands, integrity
of billing information or other security issues are in question.
Return and Refund Policy
Upon delivery, if you are not satisfied with your XleratedPC hardware purchase, please visit the RMA page
to file a Return Material Authorization (RMA) request within 7 business
days. When filing your request, be sure to have your username and
password available to expedite the process. Product must be returned to
XleratedPC within 7 business days of the issuance of the RMA. Returned
products must be packaged in the original packaging including any
accessories, manuals, documentation and registration that shipped with
the product. All returns, unless otherwise noted, will be assessed a
15% restocking fee and all shipping fees will be paid by the customer.
Please note that the customer bears title and the risk of loss until
delivery is made to XleratedPC. Insuring your product with your
shipping carrier is highly recommended for all returns.
Standard Limitations
Due to the real possibility of damage
to CPU and video card processors through overclocking or physical
manipulation of processor units, all CPU and video card units are
warranted against DOA for 10 calendar days exclusively. No other
return, refund or warranty expressed or implied applies to CPU and
video cards. A DOA Warranty Request must be made within 10 calendar
days from the date of delivery for service and/or replacement of the
CPU or video card by visiting the RMA page.
When filing your request, be sure to have your username and password
available to expedite the process. Product must be returned to
XleratedPC within 7 calendar days of the issuance of the DOA Warranty
Authorization. Any evidence of physical damage or damage due to
overclocking will void this warranty. XleratedPC reserves the sole and
exclusive right to make these judgments regarding damage and
overclocking, and final determination may not be made until XleratedPC
is in repossession of the unit in question. If a CPU or video card unit
is determined by XleratedPC to qualify for this DOA Warranty, its
replacement enjoys no further Warranty of any kind.
Build-Your-Own orders are subject to the same terms as other
XleratedPC products, except that for returns a 20% restocking fee there
applies.
All sales are final on software and monitors. No returns are accepted.
All sales are final on systems, including or exclusively consisting
of peripherals, monitors, software and accessories in excess of $3000
in total unit or order cost. These units or orders are not
returnable/refundable. Systems and other orders in excess of $3000 in
total unit cost are covered by the standard XleratedPC DOA and Warranty
Policies and those policies' regular limitations (see below).
Physical damage to any item nullifies its qualification for return.
Dead On Arrival (DOA)
An XleratedPC hardware product is
considered DOA if it shows symptoms of a hardware failure, preventing
basic operability, upon its first use out of the box. If you believe
that your product is DOA, please visit the RMA page
within 10 calendar days of delivery. When filing your request, be sure
to have your username and password available to expedite the process.
XleratedPC technical support will determine if your product is DOA and
if so, will issue you a DOA-RMA number. DOA item must be received by
XleratedPC within 7 calendar days of issuance of DOA return number for
DOA warranty to be honored. Upon inspection of the returned DOA item,
XleratedPC will at its own discretion either repair or replace the
defective part(s) causing the DOA issue and return ship the item to you
at no additional cost. Please note that the customer bears title and
the risk of loss until delivery is made to XleratedPC. Insuring your
product with your shipping carrier is highly recommended for all
returns. Upon final return to customer, customer bears title and the
risk of loss.
If your item arrives damaged in shipping, you must contact
XleratedPC at 1-213-233-3594 within 48 hours of delivery, or the
nearest business day thereunto, and describe the state of the shipping
box, component case and any other physical irregularity. Do not attempt
to use, assemble, dissemble, deconstruct, plug-in, fix or otherwise
alter or employ a product suspected to be damaged in shipping. Any
damage caused by the customer will nullify each and every return, DOA
and warranty qualification.
DOA Restrictions
DOA warranty does not apply to software
or monitors. Software licensing and any software warranties are
exclusively between and customer/end user and the software
manufacturer. Monitor support and warranty is between the custom/end
user and the monitor manufacturer. Please consult the documentation
from your monitor manufacturer accompanying your delivered monitor.
Please note the restrictions stated above for CPU and video card DOA procedures.
XleratedPC reserves the right to test returned DOA product. If the
condition of the product is misrepresented by the customer, XleratedPC
may impose a $100 handling fee and will charge the customer for return
shipping and insurance.
Physical damage to any item nullifies its DOA warranty.
RMA Return and Warranty Address
Please follow all RMA
instructions given you, clearly print your RMA number on your shipping
label and ship your RMA return or warranty to:
XleratedPC
601 W. Mission St., #3
St. Marys, KS 66536
Note
All customer actions or inactions that fail to accord
with the time frames defined above for the services so defined by
XleratedPC will nullify the customer or product's qualification for
that service. RMA numbers will not be issued beyond the periods
indicated. RMA numbers will not be extended or reissued upon or after
their expiration date.
Customer Service Phone Number
The customer service phone number for XleratedPC is 1-213-233-3594.
Disclaimer
XleratedPC reserves the right to alter, change
or cancel any policy for return, refund, DOA or warranty at any time
solely at its own discretion.
